Boiler Not Working?
First Time Fix
If you are not on another cover plan, you can benefit from our first-time fix and cover plan for a £99 callout charge.
This covers a first fix on your boiler, including parts and labour, as well as a boiler service.
How First Time Fix Works
You Pay A Fixed Fee
You pay us a one off, reduced fee of just £99 to repair your boiler and get it up and running again.
Your Boiler Gets Repaired
Our team of locally trained, highly rated expert engineers will come out and repair your boiler.
You Get Fully Covered
Then for £25 per month your boiler and central heating system gets fully covered by us.
Boiler can't be repaired?
Beyond Economical Repair (BER)
If the boiler repair is more than 50% of the cost to replace it and is over 7 years old, it will be deemed as beyond economical repair and will not be eligible for the plan. We will then give a quotation for a new boiler.
If the boiler is deemed to be unsafe, due to the installation not complying to the current gas regulations, we will give a quote to bring up to standard. We will require this work to be completed before any repairs are carried out.If the plan is cancelled within 12 months of the repair, the customer will be liable for the cost of the initial repair and servicing costs.
If the boiler is on a reduced parts lists (parts are no longer available), we will class as BER and quote for a new boiler.
If the fault is due to sludge/magnetite within the system, this will not be covered and a quotation will be given to cleanse the system and remove any dirt.
If we are unable to carry out the works or take the boiler onto the contract, the £99 is non-refundable but will be discounted on the new boiler quotation.