Frequently Asked Questions
To find out exactly what’s covered in your plan, please view our comprehensive terms and conditions brochure here.
Your policy starts on the day you sign up. However, there is an initial 30-day period where you cannot make a claim. This is to prevent pre-existing problems and allow us to keep our prices affordable.
Yes, we cover old boilers however if your boiler is over 7 years old it cannot be replaced as part of your boiler cover plan.
We aim to always be there within 24 hours. If your issue is an emergency, we will try to be out even sooner than that.
To make a claim, please just give our office a call on 0131 510 8500.
You will be prompted to book your boiler service shortly after signing up to your cover plan. Your service must be performed within 30 days of your policy start date.
Of course, you just need to follow the same process as normal when you sign up and use the address of the property you want covered in when you sign up. For more than one property, simply follow the process twice.